Shipping Policy

We ship to customers worldwide. Below you will find our shipping timelines, methods, and important information about custom manufacturing lead times. If you have any questions about your shipment, please contact us at info@animofitness.com.

1. Order Processing Time

All orders are processed on business days (Monday to Friday, excluding public holidays).

• Ready-made / standard products — processed and dispatched within 3–5 business days of payment confirmation
• Custom manufacturing orders — require 15–25 business days for production before dispatch (see Section 4)
• Orders placed on weekends or public holidays begin processing on the next business day
• You will receive a dispatch confirmation email with tracking information when your order ships

2. USA Shipping

3. International Shipping

International customers are responsible for all applicable customs duties, import taxes, and brokerage fees upon arrival in their country. These charges are not included in our prices or shipping fees. Animo Fitness is not responsible for delays caused by customs processing.

4. Custom Manufacturing Orders

Our custom manufacturing program allows clients to create fully branded boxing gloves, MMA gear, and sportswear with custom logos, colors, and specifications. Please note the following lead times:

• Production time — 15–25 business days from design approval and deposit received
• Sample/prototype (if requested) — additional 10–15 business days
• Large bulk orders (500+ units) — timeline discussed and confirmed in writing

Production timelines begin only after: (a) design/artwork is finalized and approved, and (b) deposit payment is received. Design revisions may extend the timeline.

5. Shipping Carriers

We ship using trusted international carriers including:

• DHL Express
• FedEx International
• UPS
• TNT / FedEx
• EMS / National Postal Services (for economy options)

The carrier used for your order will be noted in your dispatch confirmation email. All shipments include tracking numbers.

6. Order Tracking

Once your order is dispatched, you will receive an email with your tracking number and a link to track your shipment. Tracking updates may take 24–48 hours to appear after dispatch.

If you have not received a tracking number within 5 business days of order confirmation, please contact us at info@animofitness.com.

7. Lost, Delayed, or Damaged Packages

Damaged in Transit

If your order arrives damaged, please photograph the packaging and product immediately and email us within 7 days of delivery. We will file a carrier claim and send a replacement or issue a refund.

Lost Packages

If tracking shows your package as lost or undelivered for more than 21 business days (USA) or 30 days (international), contact us. We will investigate with the carrier and arrange a resolution.

Delayed Packages

Delivery delays may occur due to customs inspections, adverse weather, carrier capacity issues, or other events beyond our control. These situations are not eligible for refunds but we will assist in tracking and resolving delays.

8. Incorrect Shipping Address

Please ensure your shipping address is complete and correct when placing your order. Animo Fitness is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an address error, contact us immediately at info@animofitness.com. We can only correct addresses before the order is dispatched.

9. Shipping Restrictions

Due to carrier restrictions or trade regulations, we may be unable to ship to certain countries or regions. If we cannot fulfill your order to your location, we will contact you for an alternative or issue a full refund.