Returns & Refund Policy

1. Return Policy Overview

2. Eligibility Conditions

To be eligible for a return, items must meet all of the following conditions:

• Item is returned within the applicable return window (30 days for USA)
• Item is unused and in its original condition
• Item is in its original packaging with all tags, labels, and accessories
• No signs of wear, odor, damage, or alteration
• Proof of purchase (order number or confirmation email) is included

3. How to Initiate a Return

Do not ship returns without a Return Authorization number — unauthorized returns may be refused or delayed.

4. Return Shipping Costs

• Change of mind / no longer needed — Customer is responsible for return shipping costs
• Defective, damaged, or wrong item received — Animo Fitness will provide a prepaid return label or reimburse return shipping costs
• International returns — Customer is responsible for all return shipping costs, import duties, and taxes

5. Refund Processing

Once we receive and inspect your return:

• We will notify you by email within 2–3 business days of receiving the return
• If approved, your refund will be processed within 5–7 business days
• Refunds are issued to the original payment method used at checkout
• Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement

6. Exchanges

We offer exchanges for the same item in a different size or color (subject to availability). To request an exchange, follow the same return initiation process in Section 3 and clearly indicate that you want an exchange rather than a refund. Exchange orders are processed once we receive the returned item.

7. Defective, Damaged, or Wrong Items

If you receive an item that is defective, damaged in transit, or different from what you ordered, please contact us within 7 days of delivery:

• Email info@animofitness.com with photos of the item and packaging
• We will arrange a free return label, replacement, or full refund — whichever you prefer
• You will not be responsible for any return shipping costs in these cases

8. Custom Manufacturing Orders

Products manufactured under our Custom Manufacturing program (custom gloves, branded sportswear, OEM/private label orders) are produced specifically to your specifications. These items are non-refundable and non-returnable unless they arrive with a manufacturing defect.

For custom orders with defects, please contact us within 14 days of delivery with photos. We will remake defective items at no additional cost.

9. Late or Missing Refunds

If you haven't received your refund after the stated timeframe:

• First, recheck your bank account or credit card statement
• Contact your bank or credit card company — processing times vary by institution
• If you've done both and still haven't received your refund, email us at info@animofitness.com

10. Sale Items

Items purchased at regular price are fully eligible for returns as described above. Items marked "Final Sale" or purchased during special clearance promotions are not eligible for return or exchange unless defective.